Omni-Channel Platform & Security Modernization
Sector: Public Health (DC DHCF & Missouri DSS)- Directed enterprise security delivery for Provider and Pharmacy portals, successfully navigating rigorous CMS federal audits.
- Managed a $1M enterprise Privileged Access Management (PAM) budget, negotiating vendor transitions to enforce strict financial and security discipline.
- Led cross-functional teams to integrate complex data streams, directly resulting in reduced Medicaid recipient call times and improved public health delivery.